Enterprise Support

Our support team has a collective experience of over 46 years of contribution to Apache TomEE, Open Source software development and frequent speakers at technology conferences.

What We Deliver

24/7 support
9 countries worldwide
1 hr response-time
CVE scanning & notification
2wk. security patch delivery
Unlimited support incidents
Production & Development support
Proactive patching & delivery

Tomitribe Subscription Enterprise Plan

Let Tomitribe take care of the day-to-day support needs in addition to help tackle unforeseen and unpredictable support issues.

Benifits
Enterprise
Support Hours
7x 24 | 365 days/year
Tomitribe Support Portal
Included
Telephone Support
Included
Email Support
Included
Response Time
Refer to Enterprise Subscription Response Time
Security & Release Notification
Immediately
Security Patch Delivery Time
Immediately after availability of fix
Language Supported
English
Supported Software Versions
Current & two prior
Supported Legacy Versions
Subscription Price

Response time: Enterprise Subscription

Severity
Service Level Agreement Terms
Service Time
Response Time
Severity 1
Unlimited high priority telephone & email support
7 x24
1 Hour
Severity 2
Unlimited priority telephone & email support
7 x24
2 Hour
Severity 3
Unlimited email support
5 x12
4 Hour
Severity 4
Unlimited email support
5 x12
8 Hour

Subscription Technical Support Admin Contact

Our team is designed to scale with your team.  Each subscription comes with a complementary number of support contacts based on the size of your install.  Additional contacts can be purchased.  See our Subscription Guide for SLA definitions and details on how cores are counted.

See Subscription Guide For More Details
Core Count
Admin Contact
32
1
64
2
128
3
256
4

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