Enterprise Support
With a collective experience of over 50 years of combined contribution to Apache & Open Source, Tomitribe can confidently take care of the day-to-day support needs, in addition, to helping tackle unforeseen & unpredictable support issues.
What We Deliver
1-Tier support model
1 hr response-time
CVE scanning & notification
2wk. security patch delivery
Unlimited support incidents
Production & Development support
Proactive patching & delivery
What We Support
Tomitribe Subscription Enterprise Plan
Benefits
Enterprise
Support Hours
7x 24 | 365 days/year
Tomitribe Support Portal
Included
Telephone Support
Included
Email Support
Included
Response Time
Refer to Enterprise Subscription Response Time
Security & Release Notification
Immediately
CVE / Security Patch Delivery Time
Immediately after availability of fixMore info
Language Supported
English
Supported Software Versions
Current & two prior
Supported Legacy Versions
Subscription Price
Subscription Guidelines
Scanned for Vulnerabilities lately?
Tomitribe has patched 80+ CVE Vulnerabilities.
Response time: Enterprise Subscription
Severity
Service Level Agreement Terms
Service Time
Response Time
Severity 1
Unlimited high priority telephone & email support
7 x24
1 Hour
Severity 2
Unlimited priority telephone & email support
7 x24
2 Hour
Severity 3
Unlimited email support
5 x12
4 Hour
Severity 4
Unlimited email support
5 x12
8 Hour
Tomitribe Support & Subscription Terms & Conditions
Subscription Technical Support Admin Contact
Our team is designed to scale with your team. Each subscription comes with a complementary number of support contacts based on the size of your install. Additional contacts can be purchased. See our Subscription Guide for SLA definitions and details on how cores are counted.
See Subscription Guide For More Details
