Apache TomEE Support

With a collective experience of over 46 years of combined contribution to Apache TomEE, Tomitribe can confidently take care of the day-to-day support needs in addition to help tackle unforeseen & unpredictable support issues.

  • 24/7 support directly from TomEE Committer
  • 1 hours response-time
  • Unlimited support incidents
  • 5 Languages supported
  • Fast bug fixes & security patch turnaround
  • Production & Development support
Talk to our Dev Team

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Subscription Level
Bronze
Silver
Gold
Core Count
64 cores
120 cores
248 cores
Apache Tomcat
Apache TomEE
Apache ActiveMQ
Tribestream API Gateway
SLA
24x7
24x7
24x7
Response Time
1hr
1hr
1hr
Incidents
unlimited
unlimited
unlimited
CVE Patching
unlimited
unlimited
unlimited
Developer Questions
1 parallel
2 parallel
4 parallel
Admin Contacts
2
3
4
Phone, Email, Portal
Professional Services
3 days
5 days
10 days
Training
2 days
3 days
5 days
Feature Development
10 days
17 days
25 days

Subscriptions Include

the newly-released Tribestream API Gateway

Frequently Asked Questions

How are cores counted?

Deployment Type

Tomitribe support subscription accounts for both physical and virtual deployment type with the flexibility of selecting the support plan with the least core count as defined.

  • Virtual Deployments
  • Physical Deployments
  • Partitioned Physical Deployments

For a more detailed description and examples please visit the subscription guide page

Do you offer CVE Patches & Notification?

In 2 years Tomitribe support has patched over 80 CVEs on Apache Tomcat, TomEE & ActiveMQ. Our teams work together to make surviving the frequency of CVEs possible. For more info visit our CVE Support Page.

Scan

365 days a year we automatically scan your exact versions of Tomcat, TomEE, or ActiveMQ.

Discover & Notify

Vulnerabilities receive immediate attention from our support team & support tickets are created on your behalf in our portal.

Assess & React

We work collaboratively to help determine if your application is affected & backed by our support team, you react appropriately & own risk confidently

Patch & Rollout

The Tomitribe Support team immediately begins work on a patch for your version, new binaries are posted to your open ticket, & can be rolled out immediately.

Partnership Rewards

The Tomitribe Community Partnership Program is a rewards program designed to reduce the total cost of ownership of open source for our best customers.  Modeled after a frequent flyer program, Enterprise Subscribers are rewarded with complimentary services that include time with the Tribe.

  • Included Professional Services, Training, Feature Development days are free rewards and not redeemable for cash
  • Free rewards cannot be exchanged or traded and are non-transferable to other services or offerings
  • Unused free rewards expire at the end of the service term

For more info visit Tomitribe Community Partnership Program

Enterprise Support

Our support team has a collective experience of over 46 years of contribution to Apache TomEE, Open Source software development, and frequent speakers at technology conferences. Read more

Scanned for Vulnerabilities lately?

CVEs are not black & white. Knowledge of both the application & server is required to determine risk & appropriate reaction. Tomitribe works with your teams to make surviving the frequency of CVEs possible.
Learn More

Check out this video where Tomitribe’s David Blevins & Jonathan Gallimore join Sonatype to discuss & explain the Top 5 Apache Tomcat security vulnerabilities.

We’d Love to Hear From You

Contact us if you have any questions about Apache Tomcat and TomEE, or want more information regarding Tomitribe’s consulting, training, support services or partnership opportunities.


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