Tomitribe’s Production Support
Augment your day-to-day application support and be headache-free with Tomitribe’s Production Support. Mission critical applications running on Apache TomEE or Tomcat should always be supported to maintain maximum system performance and user satisfaction. Our expert support resources will save your support staff time, which represents increased opportunity to grow your business. This support plan provides you with latest feature upgrades, bug fixes, patches and quick troubleshooting assistance.
Our focus is your success. We are an extension of your technology and support team. We will provide continued maintenance and support all the while observing the state of your deployment. Production support goes beyond day-to-day operation, we’ll schedule routine meetings to discuss feature improvements, technology capabilities and any support needs you may have.
Your support will be nothing less than the best. Tomitribe’s support team members are core contributors of Apache TomEE. We know TomEE from top to bottom and are eager to show you what support from open source Java technology experts look like.
Annual Subscription Plans
|Tomitribe Subscription Plans|
|Support Hours||7 x 24
|5 x 12
Monday – Friday
6AM – 6PM EST/EDT
|Feature Request||Refer to Your Partner Package||-|
|Response Time||Refer to Enterprise Subscription Response Time||Refer to Professional Subscription Response Time|
|Security and Release Notification||Immediately||Within One Week|
|Security Patch Delivery Time||Immediately After Availability of Fix||Within One Week|
|Supported Software Versions||Current and Two Prior||Current and One Prior|
|Subscription Price||Contact Sales||Contact Sales|